Shipping policy

Last Updated: 2025

At Common Threads Collective, we want every order to arrive quickly, safely, and exactly as expected. Please review our shipping policy before placing your order.

1. Processing Times

All orders are processed in the order they are received.

Standard processing time: 2–5 business days

During drops, holidays, or high-volume periods: 5–10 business days

Preorders or early access drops will have timelines listed on the product page

Processing time does not include shipping time.

2. Shipping Times & Rates

Shipping rates are calculated at checkout based on your address, order weight, and the chosen carrier (USPS/UPS).

Estimated delivery times:

US Standard Shipping: 3–7 business days

US Expedited Shipping: 2–3 business days

International Shipping: 7–21 business days (varies by location)

Please note: These are estimates provided by the carrier and are not guaranteed.

3. Shipping Address Accuracy

Please double-check your shipping address before completing your order.

Common Threads Collective is not responsible for:

Incorrect or incomplete addresses

Missing apartment/unit numbers

Packages delivered to the wrong address due to customer error

If the package is returned to us because of an incorrect address, the customer is responsible for reshipment fees.

4. Lost, Stolen, or Marked “Delivered” Packages

Once a package has been marked delivered by the carrier, responsibility transfers to the customer.

We are not able to replace or refund packages that are:

Marked as delivered

Stolen after delivery

Lost due to address errors

If your package is missing, we recommend:

Checking with neighbors or building staff

Confirming the address entered at checkout

Contacting USPS/UPS to file a claim

Contacting your local post office with your tracking number

We will assist where we can, but we cannot guarantee carrier resolution.

5. International Orders

International customers are responsible for any customs fees, duties, or taxes required by their country.

We cannot control or predict these fees.

Delays due to customs are outside of our control.

6. Preorders & Limited Drops

Some items may be offered as preorders, early access, or limited edition drops.

By ordering, you acknowledge:

Estimated ship dates may change

Preorder items ship separately from in-stock items

Orders cannot be modified once placed

Any updated fulfillment windows will be announced via email or SMS.

7. Returned-To-Sender Packages

If a package is returned to us because it was undeliverable:

The customer must pay a new shipping fee to resend it

Refunds (if approved) will exclude the original shipping cost

8. Order Tracking

Once your order ships, you will receive an email or SMS with tracking information. Tracking may take 24–48 hours to update.

9. Shipping Support

For shipping-related questions, contact:

commonthreads89@gmail.com

Include your order number and tracking number for faster assistance.